Can I Return an Item?
While we hope you are pleased with your order, we accept returns made within 30 working days provided that you notify us prior to returning the item, that it is in the same condition as it was when you received it.
The return address is:
Return costs are the responsibility of the buyer, unless otherwise agreed. After this time, we are only able to offer an exchange to an equal or higher value (payment of balance required prior to shipping of exchange). Original shipping costs will not be returned for return requests received over 7 days from receipt of order, or orders outside the UK.
Goods which are personalised to a buyer’s specification cannot be returned unless faulty.
Your order is securely packaged so it does not become damaged during transit, however if you do receive a damaged order please get in touch with as soon as possible (within 7 days) with details of the damage. If you have photographs, please forward these with your email. Please do not throw the packaging away as you may be asked to return it or allow the courier to inspect it.
We try to resolve all damage claims as quickly as possible.
If your order is returned as undeliverable or refused at point of delivery, we will not be able to resend to this address and your order will be refunded and cancelled. A return shipping charge of £12.00 will be retained to cover return shipping costs charged to us by the courier.