Refunds and Returns

Cancellations

We understand that sometimes an item has to be cancelled for whatever reason. Providing the order hasn't been dispatched you can cancel your order by emailing us at sales@silverapplewood.co.uk

Can I Return an Item?

While we hope you are pleased with your order, we accept returns made within 14 working days provided that you notify us prior to returning the item, that it is in the same condition as it was when you received it. 

The return address is:

SilverAppleWood Returns

Ashtree Farm

Main Road

Langrick

Boston

PE22 7AW

Return costs are the responsibility of the buyer, unless otherwise agreed. After this time, we are only able to offer an exchange to an equal or higher value (payment of balance required prior to shipping of exchange).

Damaged Items

Your order is securely packaged so it does not become damaged during transit, however if you do receive a damaged order please get in touch with as soon as possible with details of the damage. If you have photographs, please forward these with your email. Please do not throw the packaging away as you may be asked to return it or allow the courier to inspect it. 

We try to resolve all damage claims as quickly as possible.